Delivery, Cancellation and Refund Terms

Last updated: 25 October 2026 · Version: 2026-10-25-v2

This English version is provided for convenience. If there is any inconsistency, the Turkish version prevails.

Otelka is a digital service; nothing is shipped. This page explains how the service is delivered, how to cancel the subscription and the refund terms.

Delivery

The subscription starts as soon as the payment is approved and the service is available at app.otelka.com. Activation of channel connections depends on the channels’ own approval processes. There is no shipping, delivery time or physical delivery.

Free setup and usage period

Opening an account and setting up are free. During the 14-day usage period that starts with the first reservation entry, nothing is charged to your card, so you can evaluate the service before buying. This period is granted once per user. Connecting channels and publishing the booking engine and website require a subscription.

Cancelling the subscription

You can cancel at any time on the Account › Subscription and payments screen; you do not need to contact us. For your security, your password is asked when cancelling.
Cancellation stops the next period’s charge. You can keep using the service until the end of the paid period.
When the period ends, your account is closed to new entries and changes; your data is not deleted and can still be viewed and exported. If you subscribe again, you resume where you left off.
If you want your data deleted completely, as the property owner you can use “Close account permanently” on the same screen; data is deleted 30 days after the request. Removing the connection in the channels’ extranets or switching to another channel manager is your responsibility.

Refunds

For cancellations during a period, the fee for the period used is not refunded; the service stays available until the end of the period.
For a duplicate charge or an incorrect amount, the excess amount charged is refunded in full.
If an extended outage caused by Otelka prevents use of the service, the fee for the affected period is refunded pro rata on request.
Approved refunds are made to the card used for payment, following the payment institution’s processes (usually within 7 business days); the time to appear on your account depends on your bank.

Requests

For cancellation, refund and billing requests, write to destek@otelka.com. Requests are answered within 5 business days at the latest.